Return & Refund Policy
At NY Epoxy & Overlay Supply, we strive to provide high-quality epoxy products, flooring materials, equipment, and accessories. Please review our Return & Refund Policy before placing an order.
1. Return Eligibility
Eligible products may be returned within 3 business days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, products must:
Be unopened and unused.
Remain in their original packaging.
Be in new, undamaged, and resalable condition.
Be accompanied by proof of purchase or an order confirmation.
All returns must be approved by NY Epoxy & Overlay Supply before being shipped back. Products returned without prior authorization may be refused.
2. 25% Restocking Fee
All approved returns are subject to a 25% restocking fee, calculated on the purchase price of the returned merchandise.
The restocking fee will be deducted from the eligible refund amount. Original shipping charges and return shipping costs are non-refundable and are the responsibility of the customer, unless the return is due to an error on our part or applicable law requires otherwise.
Example: If the eligible merchandise value is $100, a $25 restocking fee will apply, leaving $75 before any applicable shipping charges or other authorized deductions.
3. Non-Returnable Items
For product safety, quality control, and inventory reasons, the following items are not eligible for return:
Opened or used epoxy, coatings, primers, sealers, or other chemical products.
Products that have been mixed, partially used, or altered.
Damaged products resulting from improper handling, storage, or use after delivery.
Custom-made, special-order, or non-stock items, unless otherwise approved in writing or required by applicable law.
Products returned without authorization or not received in their original, resalable condition.
If you are unsure whether a product qualifies for return, please contact us before shipping it back.
4. How to Request a Return
To initiate a return, please follow these steps:
Contact our customer service team within 3 business days of delivery.
Provide your order number, proof of purchase, and the reason for the return.
Wait for return approval and instructions from our team.
Package the approved item securely in its original packaging and ship it according to the instructions provided.
Please do not send products back before receiving return authorization.
Return Shipping Label Responsibility
Customers are responsible for the cost of the return shipping label unless the return is due to an error on our part or a defective or damaged product. Customers must arrange and pay for return shipping and ensure that returned items are securely packaged. We recommend using a trackable shipping service to ensure the safe delivery of returned items.
5. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
The 25% restocking fee will not apply to returns resulting from an error on our part or where prohibited by applicable law.
6. Refund Processing
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method, less the applicable 25% restocking fee and any eligible non-refundable shipping charges.
Please allow additional time for your financial institution or payment provider to process the refund after it has been issued.
Items that do not meet the return requirements may be denied a refund.
Return and Refund Processing Time
Please allow up to 5 business days for us to process your return or refund after the returned item has been received and inspected. Once your refund is approved and processed, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Cancellation requests are not guaranteed once an order has been processed, prepared for shipment, or shipped.
Any applicable cancellation charges or other deductions will be communicated before processing, subject to applicable law.
8. Exchanges
Exchanges are subject to product availability and approval by our team. Please contact customer service to discuss an exchange. Additional shipping charges or price differences may apply.
9. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:NY Epoxy & Overlay SupplyPhone: (631) 943-7532
Website: https://nyepoxysupply.com/
Business Hours: Monday–Friday, 7:30 AM–5:00 PM
Please include your order number in all return-related inquiries so we can assist you promptly.
10. Policy Updates
NY Epoxy & Overlay Supply reserves the right to update this Return & Refund Policy as needed. Any updates will be posted on this page. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
By placing an order with NY Epoxy & Overlay Supply, you acknowledge that you have reviewed and understand this Return & Refund Policy.